Privacy Notice

INTRODUCTION

This privacy notice tells you what to expect us to do with your personal information.

OUR CONTACT DETAILS

Name: Consilium Training and Support Ltd

Email: info@consiliumtrainingandsupport.co.uk

Telephone: 07459 416102

Our Data Protection Officer is Sarah Bradley who can be contacted on the email address provided above.

WHAT INFORMATION WE COLLECT, USE AND WHY

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Organisation addresses
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Organisation addresses
• Purchase or service history

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Organisation address
• Payment details
• Account information
• Customer or client accounts and records
• Correspondence

LAWFUL BASIS AND DATA PROTECTION RIGHTS

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful basis in the UK GDPR. You can find out more about lawful basis on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

OUR LAWFUL BASIS FOR THE COLLECTION AND USE OF YOUR DATA

Our lawful basis for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business needs/purposes in that we require your data to respond to queries/requests for training or consultancy work etc.

Our lawful basis for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business needs/purposes in that we require your data to respond to queries/requests for training or consultancy work etc.

Our lawful basis for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business needs/purposes in that we require your data to respond to queries/requests for training or consultancy work etc.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business needs/purposes in that we require your data to respond to queries/requests for training or consultancy work etc.

WHERE WE GET PERSONAL INFORMATION FROM

We get personal information from:

• Directly from you
• Regulatory authorities
• Publicly available sources

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Data is collected from the enquiry form found on our website
• Data is collected when you make an enquiry to us through our email address
• You sign up to our mailing list
• You join our Member Area
• You join a course or make a purchase
• You contact us from our website, social media, phone or email
• You post on our social media
• You work with us in a commercial capacity

HOW LONG WE KEEP INFORMATION

Your information is securely stored in a cloud-based system which is password protected. 

We keep your name, email address, telephone number and organisation details for 12 months since the date of your last contact/enquiry with us. We will then dispose your information by deleting your details from our contact database.

WHO WE SHARE INFORMATION WITH

Your information may be shared with the following depending on the service or activity you have requested from us:

MailerLite

This data processor does the following activities for us: They are our marketing automation platform so we can send you information and newsletters. When you sign up to join our mailing list, you acknowledge that the information you provide will be transferred to MailerLite for processing in accordance with its Privacy Policy and Terms. 

GoDaddy

This data processor does the following activities for us: They are our website and online booking platform. When you make a booking your name and email address will be added to the booking platform. This ensures that we are then able to send you joining instructions and additional information relating to the service or training you have booked. 

QuickBooks

This data processor does the following activities for us: They are our accountancy provider. We use QuickBooks to raise invoices, confirm payments and action debts. This information is used to ensure that we are able to comply with our tax and VAT obligations.

Others we share information with

Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: GoDaddy

Category of recipient: Website and Course Booking Provider

Country the personal information may be sent to: US

How the transfer complies with UK data protection law: Data Protection Framework. Further information can be found on its European Supplemental Privacy Notice.

LINKS FROM OUR SITE

We use links to and from other websites which are operated by individuals and companies which we have no direct control over. If you follow a link to any of these websites, please note that it will have its own privacy and terms of use policies. We do not accept any responsibility or liability of these policies and advise you to check these before submitting any personal data to the website. 

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:        

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

OUR DATA PROTECTION REGISTRATION

We are registered with the Information Commissioner's Office under the registration reference ZB610833. Details of our registration cn be found on its website. 

POLICY UPDATES

We continuously review our privacy practices, and we may change our policy and privacy statement. This will be updated in this section of our website.

This privacy notice was last reviewed and updated on 24 August 2024.